Message Center messages are experiencing a delay in delivery

Urban Airship System Status

Incident Report for Urban Airship

Postmortem

Between 15:53 PDT and 19:35 PDT 6th June, customers may have experienced significant delays in sending messages via Message Center. If expiration time was set on these messages and that time had passed by when they were processed, they were not sent. Engineering has identified the cause of the issue and restored Message Center to normal operation.

Posted about 2 months ago. Aug 31, 2018 - 10:27 PDT

Resolved

Our engineering teams have deployed a fix to resolve the Message Center delivery delay and have returned to our normal delivery rates. All systems are functioning as expected.

Posted 4 months ago. Jun 07, 2018 - 12:40 PDT

Investigating

We are currently experiencing an issue that is resulting in delays when sending Message Center messages. Push notifications that are sent with a Message Center message will also notice a delay in delivery. All other services are working as expected.

Our engineering teams are currently working to resolve this issue. More information will be posted here as it is available.

If you have any additional questions or concerns, please contact Urban Airship Technical Support at https://support.urbanairship.com/

Posted 4 months ago. Jun 07, 2018 - 10:20 PDT

This incident affected: Engage (Message Center).

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