Investigating - We are performing a migration of our reporting services in order to improve performance. During the migration period there will be delays in processing. As a result, send count reports for recently sent notifications may appear unexpectedly low.

This issue only impacts our reports; actual push delivery is not impacted and is working as expected. Our engineering team is aware of this reports processing delay and is working to resolve it as soon as possible.

All other Urban Airship services are working as expected.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 31, 17:38 PDT
Website (go.urbanairship.com) ? Operational
API ? Operational
Apple iOS Push Services ? Operational
Google Android Push Services ? Operational
Amazon Push Services ? Operational
Blackberry Push Services ? Operational
Microsoft Windows Push Services ? Operational
Reports Services ? Degraded Performance
Rich Push and Rich App Pages Services ? Operational
Automation Services ? Operational
Location Services ? Operational
Wallet Studio Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 2, 2015

No incidents reported today.

Aug 1, 2015

No incidents reported.

Jul 31, 2015
Resolved - We have resolved the source of the delays in send count report processing. All reports data is now being processed at expected rates.

No push notification, in-app message or rich message delivery was impacted by this reporting delay.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 31, 08:45 PDT
Investigating - We are currently experiencing an issue that is resulting in delayed processing of send count reports information. Send count reports for recently sent notifications may appear unexpectedly low.

This issue only impacts our reports; actual push delivery is not impacted and is working as expected. Our engineering team is aware of this reports processing delay and is working to resolve it as soon as possible.

All other Urban Airship services are working as expected.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 30, 16:54 PDT
Jul 29, 2015
Resolved - The issue regarding the latency with our push send reports has been resolved. All reports are collecting and displaying data at the expected rate of time.
Jul 29, 07:23 PDT
Investigating - We are currently experiencing an issue that is resulting in delayed processing of send count reports information. Send count reports for recently sent notifications may appear unexpectedly low.

This issue only impacts our reports; actual push delivery is not impacted and is working as expected. Our engineering team is aware of this reports processing delay and is working to resolve it as soon as possible.

All other Urban Airship services are working as expected.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 28, 10:15 PDT
Jul 27, 2015

No incidents reported.

Jul 26, 2015

No incidents reported.

Jul 25, 2015
Resolved - We have resolved the source of the reporting delays for app open report processing. All reports data is now being processed at expected rates.

No push notification, in-app message or rich message delivery was impacted by this reporting delays.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 25, 11:25 PDT
Identified - Our engineering teams have identified the source of the reporting delays. These delays are limited to app open reports only. Our engineering teams are working to resolve the source of this issue.

All other reports, as well as push notification, in-app message, and rich message delivery are working as expected.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 24, 10:28 PDT
Investigating - We are currently experiencing an issue that is resulting in delayed processing of some reports information. All other Urban Airship services are functioning as expected.

This issue only impacts our reports; actual push delivery is not impacted and is working as expected. Our engineering team is aware of the report processing delay and is working to resolve it as soon as possible.

If you have any questions or concerns, please contact Urban Airship support at https://support.urbanairship.com/
Jul 24, 08:59 PDT
Jul 23, 2015

No incidents reported.

Jul 22, 2015

No incidents reported.

Jul 21, 2015

No incidents reported.

Jul 20, 2015

No incidents reported.

Jul 19, 2015
Resolved - Resolved:
We have resolved issue with the Message Composer. Tag and Alias pushes were delayed during this outage, but are now sending immediately.

If you have any additional questions or concerns, please contact Urban Airship support by visiting http://support.urbanairship.com/
Jul 19, 09:11 PDT
Identified - We are experiencing an error with the Message Composer. Push notifications sent using tags or aliases may also be delayed. Our Engineering team is currently working to resolve this issue as soon as possible.

Sending via the API is functioning properly, only the Urban Airship Go Dashboard Message Composer is affected at this time.

If you have any additional questions or concerns, please contact Urban Airship support by visiting http://support.urbanairship.com/
Jul 19, 09:09 PDT
Investigating - Identified:
We are experiencing an error with the Message Composer. Our Engineering team is currently working to resolve this issue as soon as possible.

Sending via the API is still functioning properly, only the Urban Airship Go Dashboard Message Composer is affected at this time.

If you have any additional questions or concerns, please contact Urban Airship support by visiting http://support.urbanairship.com/
Jul 19, 08:55 PDT